Refund Policy
Yachty Apparel No Refund Policy
At Yachty Apparel, we take pride in delivering high-quality custom embroidery products. Due to the personalized nature of our services, we have established a strict no-refund policy. Please review the following terms carefully:
1. **Custom Orders**: All orders are custom-made to the specifications provided by the customer. As these items are personalized, they cannot be resold or restocked. Therefore, all sales are final, and we do not offer refunds or exchanges.
2. **Order Accuracy**: It is the customer's responsibility to ensure that all order details, including designs, sizes, and quantities, are accurate before finalizing the purchase. Yachty Apparel will not be held responsible for any errors in the information provided by the customer.
3. **Defective or Damaged Items**: In the unlikely event that you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will assess the situation and, if deemed appropriate, offer a replacement of the defective or damaged item.
4. **Color and Design Variations**: Due to variations in computer screen settings and the handmade nature of our embroidery work, there may be slight differences in color and design. These variations are not considered defects and do not qualify for refunds or exchanges.
5. **Changes to Orders**: Once an order has been placed, changes can only be made within 24 hours of the order confirmation. After this period, we cannot accommodate any modifications to the order details.
6. **Cancellation Policy**: Orders may be canceled within 24 hours of order confirmation. After 24 hours, the production process begins, and we cannot accept cancellations.
We appreciate your understanding and cooperation. Our team at Yachty Apparel is dedicated to ensuring your satisfaction with our custom embroidery products. If you have any questions or concerns, please do not hesitate to contact us at 716-481-3021 or yachtyapparel@gmail.com
Thank you for choosing Yachty Apparel.
Alexander J Zientara
Owner, Founder
(716) 481-3021